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Problem serveur ticket ?

Started by nos68 2017-01-19 at 09:41
2 replies to this topic
nos68
Standard
Posts: 79
Posted 2017-01-19 at 09:41
I opened a ticket support for the problem yesterday, I received a reply on the ticket, but when I click on my ticket to read it, it shows me:



Fatal error: Uncaught exception 'SmartyException' with message 'Unable to load template file 'helpdesk_tickets.tpl'' in /home/scarletclicks/public_html/includes/plugins/smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /home/scarletclicks/public_html/includes/plugins/smarty/sysplugins/smarty_internal_templatebase.php(374): Smarty_Internal_TemplateBase->fetch('helpdesk_ticket...', NULL, NULL, NULL, true) #1 /home/scarletclicks/public_html/Sources/contact.php(204): Smarty_Internal_TemplateBase->display('helpdesk_ticket...') #2 /home/scarletclicks/public_html/index.php(38): include('/home/scarletcl...') #3 {main} thrown in /home/scarletclicks/public_html/includes/plugins/smarty/sysplugins/smarty_internal_templatebase.php on line 127
Admin
Admin
Posts: 1381
Posted 2017-01-19 at 10:25
Hello,

We fixed this issue.

Best regards,
Scarlet-clicks and Gptplanet Support
nos68
Standard
Posts: 79
Posted 2017-01-19 at 11:32
Yes thanks admin.

Best admin