what happened scarlet

Started by hannaloveyou1234 2018-01-17 at 00:38
4 replies to this topic
hannaloveyou1234
Standard
Posts: 115
what happened to my account balance i know i have more than $5 in my account balance and i never send it to purchace balance or withdraw it plz help im saving that to for my golden monthly
mbunjing
Yearly Gold
Posts: 350
Check Order History whether you can find any traces of your money.
Also check Login History and report any suspicious login attempt to Support.
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hannaloveyou1234
Standard
Posts: 115
there no suspicious log in or order my money in account are just gone


edit: ok now its getting weird i never purcase gold membership i purchase silver montly?
why im gold now?
« Last Edit: 2018-01-17 at 11:07 by hannaloveyou1234 »
Admin
Admin
Posts: 1381
Quote: hannaloveyou1234
there no suspicious log in or order my money in account are just gone


edit: ok now its getting weird i never purcase gold membership i purchase silver montly?
why im gold now?


Hello,

We changed your membership to Monthly Gold because you were violating our TOS by having more RR than your membership's limit.The other option was to remove all your rented referrals.

Best regards,
Scarlet-clicks Support
hannaloveyou1234
Standard
Posts: 115
Quote: admin
Quote: hannaloveyou1234
there no suspicious log in or order my money in account are just gone


edit: ok now its getting weird i never purcase gold membership i purchase silver montly?
why im gold now?


Hello,

We changed your membership to Monthly Gold because you were violating our TOS by having more RR than your membership's limit.The other option was to remove all your rented referrals.

Best regards,
Scarlet-clicks Support


oh... ok never read the tos before sorry
but what if i cant maintain the gold and forced to go silver to maintain the
i cant just add funds to purchase balance due to financial difficulties