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Membership upgrades and extension

Started by olaser 2019-02-16 at 19:30
4 replies to this topic
olaser
Yearly Gold
Posts: 38
Posted 2019-02-16 at 19:30
I have a question on the memberships.
2 scenarions:
1.) upgrade an existing membership
Example:
I have monthly silver actually on day 10.
When I upgrade to monthly gold, what will happen?
gold starts for 30 days, when over, will drop back to last 20 days of silver?
Or is that silver lost after upgrade to gold?

2.) extend membership
Example:
I have yearly golden ... after 7 month there will be a promo with reduced price for yearly golden.
When I buy the promoted membership will it add at the end of my running membership?
So in this example 5 month old golden, when over the promoted will start with 12 month?
Or will the promoted start, when you buy it and the first membership is lost ?

--olaser
From my experience: Infos about ScarletClicks
sptanwar
Standard
Posts: 160
Posted 2019-02-17 at 06:26
Quote: olaser
I have a question on the memberships.
2 scenarions:
1.) upgrade an existing membership
Example:
I have monthly silver actually on day 10.
When I upgrade to monthly gold, what will happen?
gold starts for 30 days, when over, will drop back to last 20 days of silver?
Or is that silver lost after upgrade to gold?

2.) extend membership
Example:
I have yearly golden ... after 7 month there will be a promo with reduced price for yearly golden.
When I buy the promoted membership will it add at the end of my running membership?
So in this example 5 month old golden, when over the promoted will start with 12 month?
Or will the promoted start, when you buy it and the first membership is lost ?

--olaser

In both cases your time begins from the date the new upgrade or the new membership is taken. On that day the old membership gets over and does not exist. So in the second example if you are already yearly golden there is no sense in taking yearly discount promo for yearly membership unless there is very less time for earlier membership to expire.
mbunjing
Yearly Gold
Posts: 350
Posted 2019-02-17 at 06:55
1. If its different membership then it will be lost.
But you can claim the remaining days into Purchase Balance. You only need to send support ticket.

2. It wil extend membership, so you will have 5+12 months.
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olaser
Yearly Gold
Posts: 38
Posted 2019-02-17 at 15:24
Quote: mbunjing
1. If its different membership then it will be lost.
But you can claim the remaining days into Purchase Balance. You only need to send support ticket.

2. It wil extend membership, so you will have 5+12 months.

Thanks a lot for the info!

to 1)
I sent a support ticket and it was already answered by admin. The remaining days were credited to my account! Thanks a lot admin!

to 2)
Good news, so I will wait for the next promo :)

--olaser
From my experience: Infos about ScarletClicks
Luxe323
Yearly Gold
Posts: 34
Received: $66.0000
Main balance: $76.9666
Referrals: 744
Posted 2022-04-16 at 17:21
Quote: olaser
Quote: mbunjing
1. If its different membership then it will be lost.
But you can claim the remaining days into Purchase Balance. You only need to send support ticket.

2. It wil extend membership, so you will have 5+12 months.

Thanks a lot for the info!

to 1)
I sent a support ticket and it was already answered by admin. The remaining days were credited to my account! Thanks a lot admin!

to 2)
Good news, so I will wait for the next promo :)

--olaser


this is really helpful, thanks vary much!