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About Support Tickets

Started by ruicarlov 2013-05-08 at 12:37
1 replies to this topic
ruicarlov
Standard
Posts: 1
Posted 2013-05-08 at 12:37
When we submit a support ticket, aren't we supposed to get a confirmation to our mail, indicating the ticket number?
I tried opening one yesterday, but I haven't received any message (yes, I also checked my spam box), which means I won't be able to keep track of any replies that come.
Admin
Admin
Posts: 1381
Posted 2013-05-08 at 22:37
Quote: ruicarlov
When we submit a support ticket, aren't we supposed to get a confirmation to our mail, indicating the ticket number?
I tried opening one yesterday, but I haven't received any message (yes, I also checked my spam box), which means I won't be able to keep track of any replies that come.


Hello,

Yes,you receive an email with the ticket number.
Are you sure that the email account you have in your settings is correct?

Best regards,
Scarlet-clicks and Gptplanet Support