security question birthday date not able to access

Started by thargyi07775 2022-12-25 at 14:35
1 replies to this topic
thargyi07775
Monthly Gold
Posts: 4
hello admin
i have 10 time submitted support tickets. i can't login.ask security question birthday date.not able to access my account.i gaven new birthday date.you do password changed. now still security question birthday date.why?please reply
« Last Edit: 2022-12-25 at 15:50 by thargyi07775 »
vb20
Yearly Gold
Posts: 29
This catches out UK users because the format we use is different.

You must enter MM/DD/YYYY

If this does not help then I do not know else what to suggest.